Lobby Ambassador (Front Office)

Join the prestigious Accor team as a Lobby Ambassador (Front Office) and become the face of luxury hospitality in Bali. In this pivotal role, you will ensure every guest experiences the warmth, elegance, and impeccable service that define our world-renowned brand. As a Lobby Ambassador (Front Office) at Accor in Canggu, you will be the first point of contact for our guests, greeting them with a smile and providing exceptional service that sets the tone for their entire stay.

Daily, you will handle check-ins, check-outs, and manage guest inquiries with professionalism and efficiency. You will also assist with room assignments, coordinate with housekeeping and other departments to ensure a seamless guest experience, and maintain a clean, welcoming lobby area. This role offers a unique opportunity to be part of a dynamic team in one of Bali's most sought-after destinations, where your hospitality skills will be showcased and appreciated.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm, professional demeanor, ensuring they feel valued and at home.
• Handle check-ins and check-outs efficiently, using our in-house PMS (Property Management System) to manage reservations and guest data.
• Assist with room assignments, ensuring guests are placed in the most suitable accommodations based on their preferences and needs.
• Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
• Maintain a clean, welcoming, and well-organized lobby area, adhering to our high standards of cleanliness and presentation.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Promote our hotel's amenities, facilities, and local attractions to enhance the guest's stay.
• Collaborate with the team to ensure a high level of service and a positive guest experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role, preferably in a luxury or high-end hotel.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Fluency in English and Bahasa Indonesia, with the ability to communicate clearly and effectively in both languages.
• Attention to detail, with a commitment to maintaining high standards of cleanliness and presentation.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with PMS (Property Management System) and other hospitality software.
• Enthusiasm for luxury hospitality and a passion for creating memorable guest experiences.

🛠️ Keahlian

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